You need an answer now

Reach Spinsamurai Casino contact points in the right place

Chat, e-mail and phone stay open around the clock in Australian Eastern Standard Time, and someone picks up within minutes.

Get help now Licensed since 2005

Paid today

175,973 A$

5,320 Players online

Licensed operatorGaming Control Board Curaçao OGL/2005/1738/870 — regulated since 2005.

Fast withdrawalsAverage payout processed in 29 minutes, up to A$29,000 per withdrawal.

Data encrypted256-bit SSL encryption protecting every transaction and personal detail.

Something has gone wrong

Three contact routes, one real person each

Come here when the account, a payment or a bonus needs a human rather than a help page.

Chat to us

Best for anything quick: a stuck deposit, a bonus that will not load, a page that will not open. A chat window opens on the site and a person replies inside about four minutes, any hour.

Start chat

Late-night problem

Best for documents, statements and anything you want written down. Send it to [email protected] and a reply lands in your inbox within about twelve hours, day or night.

Write us

Phone support

Best for a payment that has gone sideways or an account you cannot open. Dial +61 2 9092 0502, Australian Eastern Standard Time, and expect a voice in about three minutes.

Call now

Spinsamurai Casino down under

Playing from Australia, helped in Australian time

Use this when you want to check who runs the site and who to ring from home.

Reaching us

Phone+61 2 9092 0502

Time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

Regulator and licenceGaming Control Board Curaçao, OGL/2005/1738/870

Problem gambling

Help linesGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Escalation sorted

Send it to support before you go further

Use this route when a chat reply or an e-mail answer has not settled the problem.

Your case on record

Write to [email protected] with your account e-mail, the date and what you expected. Support logs the case and answers within twelve hours.

Did they cover everything?

Read the reply and check the points you raised are covered. If something is still missing, answer the same e-mail thread instead of starting a fresh one.

Can a manager look again?

Spinsamurai Casino can pass your case to a manager when the first reply does not fit. Ask for that review in the same thread and keep the reference number.

Escalate to the board

Take the case to the Gaming Control Board Curaçao only after support and a manager review. Send them the thread and the reference number you were given.

Right desk first time

Which desk should you write to?

Sending to the right address saves the day you would lose while a message bounces between teams.

Your account

General support[email protected]

Document checks (KYC)[email protected]

Money matters

Deposits and withdrawals[email protected]

Other requests

Complaints[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Answers round the clock

It is three in the morning and you need help

These are the hours Spinsamurai Casino keeps for Australian players, quoted in AEST.

Live chat

Chat hours24/7

Chat first reply4 minutes

Times shown inAEST

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+61 2 9092 0502

Phone wait3 minutes

Less back and forth, more fixing

Keep these five details nearby so the first reply can actually solve things.

Your registered account e-mail address
The date and time of the problem
The payment method you used
Screenshots of the screen in question
Any reference number from earlier chats

Operator facts

Spinsamurai Casino, licensed in Curaçao

Read this when you want the company name, the licence and a written address before you play.

Company

Legal nameSpinsamurai Casino N.V.

Company number982972 (Curaçao)

AddressSchottegatweg Oost, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2005/1738/870

E-mail

Support e-mail[email protected]

When play stops feeling like fun

Gambling Help Online, Lifeline Australia and the BetStop National Self-Exclusion Register are free services outside this casino. Each one works for people in Australia, not for us, and none of them sells anything.

Gambling Help Online. Online counselling and practical advice for anyone worried about their own gambling or someone else's.

Lifeline Australia. A listening line for people in distress, day or night, staffed by trained crisis supporters.

BetStop National Self-Exclusion Register. One national register that blocks you from gambling services across Australia when you sign up.

Full text

Seven answers worth checking

Still stuck on one detail

Worth a scan when a reply left you unsure and the next step is not obvious.

accountWhat if the answer I get does not solve it?+

Ask for the same issue to be escalated inside support and quote your earlier reply. If that still leaves you unhappy, send it to [email protected] so it is logged. From there the Gaming Control Board Curaçao is the body that hears unresolved disputes.

accountWhere should I go to shut my account down?+

Closing it takes one clear request to [email protected] from your registered address, or a chat message if you are already logged in. Support shuts the account and any balance is handled on the spot. Reopening later is not automatic.

accountDo I need to write in English to be understood?+

Four languages are covered: English, German, Finnish and Norwegian. Chat is the quickest way to reach each of them, and e-mail works in the same four. No extra language is offered, so pick whichever of these you write in comfortably.

accountWhat if I want a copy of my data, or it gone?+

Send the request from your registered email address to [email protected] and say whether you want a copy or a full deletion. Expect a reply once your identity is confirmed against the documents already on file. Deletion ends the account, so pending withdrawals should clear first.

accountWhere do I turn at 3am on a Sunday?+

Support runs all day, every day, including public holidays, so late nights and weekends are covered. Chat and phone are the realistic options at 3am, and typical replies are four minutes and three minutes. E-mail sent overnight answers within twelve hours.

accountWhere do I check the licence behind this site?+

The licence sits with the Gaming Control Board Curaçao under OGL/2005/1738/870, held by Spinsamurai Casino N.V. of Schottegatweg Oost, Willemstad, company 982972. Australian players deal with that operator, not with an Australian-licensed entity.

accountCan I get verified and paid out today?+

Eight hours is the usual turnaround once photo ID, proof of address and a card image are all in and readable. Anything blurred or expired restarts the clock. Verification runs round the clock, so a late upload still gets seen the same night.